FAQs
Frequently Asked Questions (FAQ)
Below you’ll find answers to some of the most common questions our customers ask.
Shipping & Delivery
Q: How long does shipping take?
A: Orders within the United States typically arrive in 7–14 business days. International orders may take 14–31 business days, depending on the destination and customs clearance.
Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping times vary by country and may take longer due to customs processing.
Q: How much is shipping?
A: Shipping rates are calculated at checkout based on your location and order size. From time to time, we also offer free shipping promotions.
Q: How can I track my order?
A: Once your order has shipped, tracking information will be uploaded and sent to your email. You can also check your status anytime on our Track Your Order page.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
Q: How do I start a return?
A: Simply contact our customer support team with your order number, and we’ll guide you through the return process.
Q: Do you offer exchanges?
A: Yes, exchanges are available for defective or damaged items. Please reach out to us as soon as possible if you experience an issue.
Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods offered at checkout.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you need to make changes, please contact us within 24 hours of purchase. Once shipped, we’re unable to cancel or modify the order.
Product & Support
Q: Are your products guaranteed?
A: Yes, we stand behind the quality of our products. If your item arrives damaged or defective, we’ll replace it or issue a refund.
Q: Do you have customer support?
A: Absolutely! Our support team is here to help. You can reach us anytime through our Contact Us page, and we typically respond within 24 hours.
General Questions
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track your orders more easily and enjoy faster checkout in the future.
Q: Will I be charged customs or import fees?
A: International customers may be subject to customs duties, taxes, or fees depending on your country. These charges are not included in our prices and are the responsibility of the customer.
Q: How do I know if my order went through?
A: You’ll receive a confirmation email immediately after placing your order. If you don’t see it, check your spam/junk folder or contact us for assistance.
Still Have Questions?
If you can’t find the answer you’re looking for, please reach out to us directly through our Contact Us page. We’re always happy to help!